The Ministry of Health and Prevention has made available a number of interactive channels and tools that enable customers to share their opinions, suggestions, and experiences, as part of its digital participation policy aimed at promoting transparency, involving the community in the development of government services, and improving the customer experience. The ministry considers community members' participation a means that makes a real difference in service improvement.
The ministry explained that the participation channels include customer councils, digital surveys, the Government Services Observatory, the "Customer Pulse" initiative, the "Mystery Shopper" programme, and the "Tawasul 171" service, allowing customers to convey their views and observations through multiple channels.
The ministry affirmed that the digital participation policy aims to strengthen communication with the community and involve customers in service development, contributing to improving the quality of government services and raising customer satisfaction levels, considering them part of a journey to develop pioneering and more efficient digital services.
The ministry noted that service excellence begins with listening to customers and drawing on their opinions, experiences, and suggestions to support continuous improvement and development efforts. It stated that engagement with customers is based on a set of principles that include professionalism, respect, and attentiveness, alongside a proactive approach to addressing their needs and observations.
The ministry indicated that its commitment to the digital participation policy is a working approach that entrenches transparency and opens new horizons for effective communication with all segments of society, going beyond merely listening to suggestions to actively converting them into development mechanisms that elevate the quality of health services and ensure a better future for all.
The ministry called on members of the community to make use of the available digital participation channels and share their opinions and suggestions, in a way that strengthens community partnership and contributes to developing services and improving the customer experience.