His Excellency Major General Mohammed Ahmed Al Mri, Director General of the General Directorate of Residency and Foreigners Affairs in Dubai, has affirmed that Iqama Dubai's recognition with the Best Digital City Experience award under the Hamdan bin Mohammed Programme for Government Services, in the category of domestic labour regulation, represents the fruit of an institutional path that entrenches Dubai's standing in delivering innovative, human-centred government services that keep pace with future aspirations.
His Excellency praised the wise leadership's continuous support for the journey of developing government services and consolidating Dubai's model in delivering integrated and proactive digital experiences. He noted that this achievement reflects Iqama Dubai's pioneering role in translating digital transformation into tangible impact, stressing that reputation is not built by what is said about services, but by what customers feel in terms of ease, trust, and efficiency in every experience. He also commended the efforts of partners in this success.
He affirmed that the integration of government roles has contributed to transforming the domestic labour recruitment journey into a unified and more efficient digital experience. His Excellency indicated that this award represents a new responsibility to continue developing services that are clearer, smoother, and more proactive, to strengthen customers' confidence in Dubai's government ecosystem, and to consolidate Iqama Dubai's role as a body that leads service innovation and transforms digital integration into a sustainable value for society.