His Excellency Lieutenant General Dhahi Khalfan Tamim, Deputy Chief of Police and General Security in Dubai, received from Dr Ibrahim Salman Al Hamadi, Head of Government Performance and Excellence at the Cabinet Affairs Office and General Coordinator of the Sheikh Khalifa Government Excellence Programme, a copy of a doctoral thesis on perceived risks and behavioural intention in the adoption of electronic services in the Emirate of Dubai.
The study aims to explore the impact of perceived risks and behavioural intention on the adoption of e-government services in Dubai, against the backdrop of the UAE's rapid advancement in digital transformation. The study employed a qualitative methodology through interviews with government leaders and experts to analyse the factors influencing the use of digital services. The findings concluded that trust, information security, privacy protection, ease of use, and perceived utility are the most influential factors in e-government adoption. The study also presented a set of recommendations to strengthen digital trust, improve the user experience, and support the sustained leadership of Dubai and the UAE in the field of digital government.
His Excellency expressed his gratitude to Dr Ibrahim Al Hamadi during the reception at his office for the valuable gift, commending the subject of the thesis and its importance, and wishing him continued success.
Major General Ahmed Al Maqoodi, Director of the General Administration of the Office of the Deputy Chief of Police and General Security in Dubai, attended the meeting.