As part of its ongoing efforts to develop government services and boost the competitiveness of the industrial sector, the Ministry of Industry and Advanced Technology held the Interactive Service Development Council in Dubai, with the participation of a number of investors, manufacturers, and suppliers. The session aimed to hear their views and proposals, identify priorities for developing industrial services in the coming period, and translate observations and recommendations into an actionable plan that contributes to enhancing the ease of doing industrial business in the country.
The council was organised as a follow-up to the outcomes of the Industrial Resilience and Supply Chain Continuity Forum, which the Ministry held in April under the leadership of His Excellency Dr Sultan Ahmed Al Jaber, Minister of Industry and Advanced Technology, with the participation of a select group of ministers and senior government and executive leaders. The forum's outcomes underscored the importance of transitioning from coordination to implementation, and of converting ideas and recommendations into practical initiatives with tangible and measurable impact, in support of the industrial sector's growth, resilience, and competitiveness.
The council focused on engaging clients as key partners in the design and development of industrial services. It featured interactive discussions on the most significant improvement opportunities along the industrial investor's journey, including speed of delivery, reduction of unnecessary requirements, clarity of conditions, ease of use of digital platforms, and strengthening communication and follow-up channels. This falls within the Ministry's drive to develop a comprehensive client experience built on efficiency, proactivity, and ease of access to services.
His Excellency Hassan Jasem Al Nowais, Undersecretary of the Ministry of Industry and Advanced Technology, affirmed that the Ministry continues to develop a smarter, more efficient, and more proactive government services ecosystem, in line with the targets of the UAE Government, the National Strategy for Industry and Advanced Technology, and the Make it in the Emirates initiative.
He said: "We work in full integration with our partners to develop services that facilitate the industrial investor's journey, support the growth of national factories, and enhance the UAE's attractiveness for industrial and technological investments. We believe that clients are key partners in service development, and that engaging them in the design and improvement process contributes to building solutions that are more effective and more aligned with the needs of the industrial sector."
He added: "The Interactive Council represents a practical step toward translating client feedback into developmental initiatives that are actionable and measurable. Over the past period, and within the directions of the Zero Government Bureaucracy programme, the Ministry has worked to simplify procedures, enhance digital integration, and develop the industrial investor's journey in ways that support the competitiveness of the industrial business environment and raise the sector's readiness to keep pace with future changes."
He noted that the Ministry will work to study the challenges and priorities identified during the council and convert them into a clear implementation plan within a timeframe of 100 days, thereby enhancing transparency, ensuring impact measurement, and achieving tangible results for clients.
He explained that effective government services represent one of the key enablers of industrial resilience and economic security, stressing that accelerating procedures, simplifying requirements, and providing clearer and more proactive services enhances the ability of investors and industrial establishments to make faster decisions, expand their businesses, and strengthen supply chain stability.
During the council, the Ministry presented its most prominent initiatives in industrial service development, digital transformation, and procedural simplification, in addition to its direction toward deploying agentic AI solutions to improve the client experience and raise the efficiency of government services.
Participants also discussed their visions for the future of the industrial investor's journey by 2035, through fully integrated digital services that are paperless, free of repetitive requests, more proactive, and supported by agentic AI — contributing to building a simpler, faster, and more effective experience for investors and industrial companies.
In this context, Hassan Khaled Sabt, Director of Government Services at the Ministry of Industry and Advanced Technology, confirmed that the Ministry is moving ahead with deploying agentic AI solutions in alignment with the UAE Government's directions aimed at converting 50% of federal government operations and services to Agentic AI models, in support of developing more proactive and efficient services and elevating the experience of investors and manufacturers.
He said: "We will work to analyse client feedback and translate it into practical solutions that contribute to simplifying procedures, reducing unnecessary requirements, and enhancing the industrial investor's journey. We view clients as key partners in service design, and their proposals contribute to developing services that are more aligned with the needs of investors and factories."
Clients participated in interactive sessions that included the "Priority Board", "Stop – Start – Continue", and the "Best Idea Award", with the aim of identifying improvement opportunities and selecting the best developmental proposals, contributing to designing more efficient and innovative services and raising client satisfaction levels.
The Interactive Service Development Council embodies the Ministry of Industry and Advanced Technology's commitment to continuing to develop world-class government services that enhance the competitiveness of the industrial environment in the UAE, support sustainable economic growth, and consolidate the country's position as a global hub for industry, investment, and advanced technology.